Scope of Host and Stay Vacation Homes Rental LLC Services
Host and Stay Vacation Home Rental LLC provide the services of a Rental and Management Company and offer the Property(s) as a vacation home rental on behalf of the Landlords in accordance with the rules and regulations established by the Dubai Department of Tourism and Marketing (DTCM);
Accommodation Rules and Regulations to be observed by the guest
The Guest(s) shall vacate the premises at the expiration time and date of his short-term rental Agreement.
Indoor smoking is not permitted; if there are any traces of smoking within the flat, the entire deposit will be forfeited.
All the Guest(s) visitors must be duly registered with building security and provide their IDs or passports to get approved access.
The Guest(s) shall not make any changes to the property and shall keep all equipment available inside in good shape.
The Guest(s) shall not have more than the permitted number of visitors inside and/or sleep on the premises.
Number of people allowed in the premises: (Studio Apartment 2 / 1BR Apartment 3 / 2BR Apartment 4 / 3BR Apartment 6)
The Guest(s) shall not create noise and/or disturbance likely to disturb or annoy the surrounding property owners/guests.
The Guest(s) is/are responsible for ensuring that their visitors and other guests respect the accommodation rules and regulations. Any disturbance of its nature shall result in the immediate termination of his Short-Term Rental Agreement. and the Guest(s) will be compelled to leave the premises immediately.
Waste should be disposed of in sealed plastic bags, which should then be deposited into the designated containers.
Quiet hours begin at 10:00 p.m. The Service Provider shall not be held liable for any complaints from third parties caused by the disruption.
Use of the outdoor area (if any) shall not interfere with the privacy of the neighboring premises.
The Service Provider shall not be liable for any accident, sickness, death, loss, or damage sustained while on the premises and using any of the building’s facilities and it shall be the sole responsibility of the Guest(s).
The Guest(s) shall not use the property for illegal purposes and activities as per UAE law.
The Guest(s) is/are warned that the Property contains electrical equipment and will seek help in the appropriate operation of the goods. The Service Provider is not liable for any abuse or damage caused by any electrical appliances in the flat.
The Apartment FF&E (furniture, fixture, and equipment) will be handed over to the Guest(s) in proper working condition.
The Guest(s) do authorize the Service Provider to charge the full amount of repair /replacement/ damage loss FF&E. The Guest(s) do acknowledge that the deposit amount will be withheld accordingly. Should the amount of the repair / replacement exceed the deposit amount, the Guest(s) agrees to cover the Service Provider all expenses as deemed necessary by the Service Provider.
Upon check-out deep cleaning charges will apply if the condition of the apartment is unacceptable and requires additional cleaning.
Booking Terms & Conditions
You may desire to alert The Service Provider at your sole discretion of any medical or physical difficulties, or other reasons that may impair your and any additional guests’ ability to participate in any Experience, Event, or other The Service Provider service. Additionally, limits such as the minimum legal drinking age in the Experience, Event, or other The Service Provider Service area may apply. You are responsible for knowing, understanding, and following all laws, rules, and regulations that apply to your participation in an Experience, Event, or other The Service Provider Service.
Please note that we cannot block any property in our calendar (and therefore no booking is confirmed) without a payment, and a reservation is confirmed only once the full payment has been received.
Once a payment is made and your bank has confirmed the transaction. The Service Provider will also send you confirmation of this payment. Should for any reason you did not receive a confirmation from The Service Provider team, they are kindly asked to immediately contact The Service Provider on: Reservations@hostandstay.ae
Standard Check-in time is 3 p.m.
Standard Check-out time is 12 p.m.
Late/early check in/out on request. Is subject to availability and rent pro-rata charges may be applied.
Taxes and Fees: Rate is subject to Vat, Service Charge, Tourism Dirham Fee, and a checkout Cleaning Fees.
Security Deposit: Will be obtained upon arrival to serve as a guarantee against the return of your accommodation in good condition, which will be fully released in 2 to 3 working days after check-out and inspecting the premises by the Service Provider. (Payable via cash or credit card). The Service Provider shall have the right to deduct any amount if any damages are caused by the Guest(s)Should the amount of the repair / replacement exceed the deposit amount, the Guest(s) agrees to cover the Service Provider all expenses as deemed necessary by the Service Provider.
Check-in Requirements: A valid, original identification Document, such as a Passport (with a valid entry visa/stamp or Residency Visa) or UAE ID or GCC ID of a GCC national only, is required at the time of check-in.
Pre-arrival Requirements: Following the Dubai Tourism Authority’s guidelines. copies of guest(s) Emirates ID or Passport, as well as your contact information.
Cancellation , Refund and Extensions
Please review the Booking terms and condition and/or listing before making any bookings, as the conditions may vary according on the booking channel you used (Airbnb, Booking.com, etc.).
Any cancellation or amendment request must be sent in writing to the Service Provider through email and will take effect on the day we receive the request.
There will be no refunds if the Guest(s) decides to terminate the contract willingly during his/her stay – Full Rental Amount will be due. Please keep in mind that the booking amount refers to the whole value of the reservation, including all extra charges and the full period of booking.
Extension and payment for the extended stay must be informed to the Service Provider at check-in and it is subject to availability and full payment must be received upfront.
Failure to submit funds on time results in a penalty plus Daily Rates charges until the entire payment is received. The Guest(s) must evacuate the property immediately if the renewal or rent amount is not paid on time.
Any experience or event cancellation that is 30 days or more before the start date, Guest is eligible for a full refund.
Cancellations less than 30 days before the start date Refund will be in accordance with each booking cancellation policy.
Guests may cancel a confirmed reservation at any time in line with the cancellation policy of their booking.
In some situations, The Service Provider may decide to cancel a confirmed booking and make appropriate refund and payment choices at its exclusive discretion. This could be for the reasons outlined in The Service Provider Extenuating Circumstances Policy, or because The Service Provider believes in good faith, while considering both parties’ legitimate interests, that this is necessary to avoid significant harm to The Service Provider, other Members, third parties, or property, or for any of the reasons outlined in these Terms.
If a Guest has a Travel Issue and in accordance with the cancellation policy, the Service Provider may, in their sole discretion, repay the Guest for a portion or all the Total Costs.
Payment Methods
Bank Transfer
Visa/Mastercard or Debit Card
POS Services
Loss of Keys
Apartment Key(s) Building Smart Card(s), and Parking Smart Card(s) must be returned on the check-out date. In the event of a loss, the following fees will be imposed, and the Guest(s) undertake to pay these amounts:
